Remote Monitoring & Rapid Response

Remote Monitoring of Data Centers & Mission-Critical Infrastructure

Today's data centers are expected run 7x24x365. Regardless of the time of day, employees, customers and stakeholders expect their applications to be available. While the global economy might dictate uninterrupted operations, often finding the budget to oversee the operations around the clock is challenging. That is why many of  most technology-reliant organizations rely on Neosoft Company for 24/7/365 facilities monitoring.

Our Operations Monitoring service (OM) has the ability to monitor each piece of critical infrastructure equipment in your mission-critical facility, no matter where it is located. From the largest facility to small unmanned locations, Neosoft Company' offers remote monitoring packages to fit your precise needs. We provide turnkey solutions (including all hardware, software and installation) that bring you superior remote monitoring services quickly and affordably.

Monitoring, and Much More

Every second of every day, we keep vigilant watch over your data center infrastructure so you don't have to staff your facilities 24-hours a day. What's more, we can schedule maintenance, create and track service tickets and manage site specific documentation. Our OM capabilities include:

• 24/7/365 Remote Monitoring of Critical Systems
• Support of Multiple Monitoring Systems
• Problem Identification
• Centralized Document Management
• 24 Hr. Support Line
• Tailored Emergency Response Procedures

Rapid Response

Neosoft Company' rapid notification and response to alarm conditions help prevent minor events from becoming major problems. Parameters are defined by each customer and alarm status is indicated when conditions extend beyond the user-defined thresholds.

You select escalation procedures, contacts and the method of notification (email, page,SMS, telephone, cell phone, etc.) for each alarm.

For customers with Neosoft Company' Maintenance Service Contracts, alarm conditions instantly set the response level service procedures in action. The powerful combination of Neosoft Company' Remote Monitoring and Neosoft Company' Maintenance Service ensures maximum uptime for the most mission-critical of facilities.

Mechanical, Electrical, Environmental

Neosoft Company' advanced technology allows us to monitor virtually any type of infrastructure equipment and environmental condition. Parameters and equipment typically monitored include:

• UPS Precision HVAC
• DC Power
• Plant Alarms
• Battery Monitoring
• System Fire Suppression Status Temperature
• Leak Detection
• Systems Generator
• Transient Voltage Surge Suppressors (TVSS)
• Access Keypad
• Automatic Transfer Switches (ATS)
• Commercial Power
• Humidity